- YOUR PRIVACY
Saint-Gobain Limited (“We” or “us”) is committed to protecting your privacy. We use the personal data we collect about you for the purposes described in this policy including to provide you with sales information and a more personalised visiting experience. This privacy statement does not affect your rights under Data Protection legislation.
- What personal data of yours is collected;
- With whom such data may be shared;
- Our security procedures to protect against loss, misuse, or alteration of personal data under our control;
- Your rights in connection with your personal data; and
- How you can correct any errors in the personal data we hold on you.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Saint-Gobain Limited of Saint-Gobain House, Binley Business Park, Coventry CV3 2TT.
- THE INFORMATION WE COLLECT
The personal data we collect about you includes the following:
Information that you provide by filling in forms on our site, www.saint-gobain.co.uk, www.multicomfort.co.uk and/or our mobile applications (any of these and/or all will be referred to throughout this document as “our site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us, and when you report a problem with our site.
If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
- HOW WE USE THE INFORMATION
We use personal data held about you in the following ways:
- To personalise your visit to our site;
- To ensure that content from our site is presented in the most effective manner for you and for your computer;
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
- To carry out our obligations arising from any contracts entered into between you and us;
- To allow you to participate in interactive features of our service, when you choose to do so;
- To notify you about changes to our service and about important functionality changes to our site;
- For the prevention and detection of fraud; and
We are committed to providing you with information, products and services which you require and as a valued customer we would like to keep you informed about new product launches, branch developments, new services, newsletters and bulletins and special promotions we think you will find interesting. We may also share your data with other companies in our group or third parties to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone. In the event that we wish to make any such communications electronically (e.g. via email), we may also seek your consent by asking you to tick the relevant box situated on the form on which we collect your data (e.g. the registration form or the credit account application form).
For training purposes, some telephone calls may be monitored.
- YOUR RIGHTS
If you believe that any personal data we hold about you is inaccurate, you should write to us at Saint-Gobain Limited at Saint-Gobain House, Binley Business Park, Coventry CV3 2TT or email us at firstname.lastname@example.org, telling us what you believe is wrong with your information and what you believe should be done to correct it.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your personal data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right at any time by contacting us at Saint-Gobain Limited at Saint-Gobain House, Binley Business Park, Coventry CV3 2TT.
- WHO HOLDS THE DATA WE COLLECT?
We may send your personal data and store it internationally (occasionally including countries outside the European Economic Area (“EEA”)). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Some countries outside the EEA may not offer the same level of protection of your information. Generally, however, we will not store or send your data to anyone outside the EEA unless we have taken steps to ensure that the data will be protected in the same or an equally secure way to that provided in England and Wales by the Act. By submitting your personal data, you agree to this transfer, storing or processing.
- WE PROTECT YOUR INFORMATION
We are committed to the security of our customers’ information and personal data. We take precautions to protect all of the customer personal data we have collected as you would expect of a prudent and responsible organisation.
However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Except in the case of fraud, death or personal injury resulting from our negligence, we do not, to the extent permitted at law, accept responsibility for or any liability resulting from any security breaches which may occur.
- WE MAY DISCLOSE YOUR INFORMATION TO OUTSIDE PARTIES
If you've consented, we may disclose your personal data to another member of the Saint-Gobain Group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.
We will not sell, trade, or rent your personal data to any party outside of our group of companies.
Also, we may provide aggregate statistics about our customers, sales, browser type, operating system, Internet, domain, demographic and profile data, traffic patterns, and related site information to reputable third parties, but these statistics will not include personally identifying information.
As customer satisfaction is important to us, we may ask a third party research company to contact you for the sole purpose of gathering general information and specific information relating to us and our products and services.
We may also disclose your personal data to third parties where legally permitted to do so including:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;
- For the purposes set out in clause 3; and
We are especially interested in protecting the safety and privacy of young people using our services. We do not intend to collect information about children and recommend that children under the age of 18 seek their parents’ consent before giving out personal data or using our services. Orders should not be placed through our site unless the person placing the order is over the age of 18.
We recommend that parents participate on their child’s behalf in on-line browsing and purchasing experiences and supervise exploration of the Internet. Parents should be aware that our site may contain information or promote products which are not suitable for children under the age of 18.
- YOUR OBLIGATIONS
You shall comply with the Act (including any subordinate legislation made under it and guidance issued by the Information Commissioner) and any related legislation in relation to any personal data provided to us or held by or on behalf of you as a result of or in connection with or necessary for the use of our site.